Case Study

National Judicial Institute

UX | Design | Web Development
Web app UX refresh and update for Canadian Judicial organization

Decreased Bounce Rate


User Sessions per month


Added to Avg Session

Project Overview

The National Judicial Institute (NJI) has a mandate to provide development and training services to provincial and federally appointed judges across Canada.

NJI sought to redesign their website for improved usability and engagement across all devices (including mobile/tablets). NJI also wanted to improve the user experience, presentation and level-of-utilization of its web application that functions as a Learning Management System (LMS).

ShoutEx Methodology

We first started with a discovery process by interviewing of stakeholders, reviewing peer sites,and datamining analytics. This helped define the target audience and their motivations in using the application.


The results were condensed into a few areas of focus that lead to a development plan.



The Solution

After a few refinements, the final design was converted into fully functional website and web application for NJI. The result is highly interactive, beautiful and response web presence for NJI.

Website User Experience update  for Canadian Judicial organization
Web app UX enhanced and updated for a fresh look

Considerable thought was placed on reducing clutter and adding consistency to control elements.

Web app refreshed and updated for improved UX

CTAs were made prominent so they were easier to identify and common user tasks were made more accessible. 

ShoutEx delivered amazing design services and helped improve the user experience of our web application.

sv-nji-shoutex-ux-web-digital-markting-ottawa-expereicneSlaven Vlacic
Senior Manager, IT

The Results

The website noticed a sharp uptake in usage with visitors staying on the homepage longer than before. The Web app also saw a rise in the average number of sessions per month as well as experiencing longer sessions. Overall this project was a complete success in helping NJI meet its mandate.

  • 19% reduction in bounce rates

  • +2,500 sessions per month

  • 12% added to average session length

Where are we now

Serving the Canadian justice system

The NJI continues to proudly work, develop and deliver stimulating programs and a variety of digital resources that foster judicial excellence. It's this steadfast commitment that has played an essential role in strengthening Canada’s justice system by supporting the professional development and continuing education of the country’s 2,600 judges. 

Logo Web app UX refresh and update for Canadian Judicial organization

Experience Highlights

  • Content Analysis
  • Information Architecture
  • User Experience Design
  • Web Analytics
  • Wireframing
  • Web Design
  • Responsive Design
  • HTML/CSS Web Development