Privacy Policy
Effective Date: March 20, 2024
ShoutEx (“we,” “us,” or “our”) is a digital marketing agency and software provider based in Waterloo, Ontario, Canada. This Privacy Policy explains how we collect, use, disclose, and protect personal information across our website, SaaS platforms, browser extensions, mobile applications, and services.
By using any ShoutEx offering, you agree to this Privacy Policy.
1. Information We Collect
a) Information you provide
- Name, email, phone number
- Business information
- Any information submitted through forms, emails, or service interactions
b) Automatically collected data
- IP address
- Device and browser type
- Usage behavior, pages visited, session data
c) Client data (Services)
When delivering services, we may process data provided by clients (e.g. CRM data, analytics, marketing data). This data is controlled by the client.
d) Extension and App data
- We do not collect or transmit page content from your browser
- We may collect anonymous usage data (e.g. feature interactions)
- Preferences may be stored locally on your device
2. How We Use Information
We use data to:
- Deliver and improve services
- Respond to inquiries and support requests
- Analyze usage and performance
- Maintain security and prevent misuse
- Comply with legal obligations
3. Legal Basis for Processing
Where applicable, we rely on:
- Consent (e.g. form submissions)
- Contractual necessity (service delivery)
- Legitimate interests (analytics, improvement, security)
4. Client Data Processing
When acting on behalf of clients:
- We act as a data processor
- Clients remain the data controller
- Clients are responsible for ensuring lawful data collection and use
- We process data only as instructed and required to deliver services
5. Sharing and Disclosure
We may share data with:
- Service providers (e.g. analytics, hosting, infrastructure)
- Legal authorities if required
- Business transfers (e.g. merger, acquisition)
We do not sell personal data.
6. Third-Party Services
Our services may integrate with third-party tools (e.g. analytics, advertising platforms).
We are not responsible for their data practices.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Analyze traffic
- Improve user experience
- Understand usage patterns
You can control cookies through your browser settings.
8. Data Retention
We retain personal data only as long as necessary to:
- Deliver services
- Meet legal obligations
- Resolve disputes
9. Data Security
We implement reasonable safeguards to protect data.
However, no system is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on your location, you may have the right to:
- Access your data
- Request correction or deletion
- Withdraw consent
- Object to processing
Requests can be sent to legal@shoutex.com.
11. International Data Transfers
Data may be processed in Canada and other jurisdictions where our providers operate.
We take reasonable steps to ensure appropriate safeguards.
12. Children’s Privacy
Our services are not intended for individuals under 13.
We do not knowingly collect personal data from children.
13. Changes to This Policy
We may update this Privacy Policy periodically.
Updates will be posted on this page.